To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
with the interface partner NOC (Network Operation Centre). You apply existing operating models in a future-proof
all elements of the brand marketing mix within Southern Africa in order to ensure that the brand continues
all elements of the brand marketing mix within Southern Africa in order to ensure that the brand continues
with the interface partner NOC (Network Operation Centre). You apply existing operating models in a future-proof
yet accepted
Technical Call Centre & General Admin:
Receive breakdown
and communication Strategic and Operational Call Centre Control and reporting Budgeting, expense management
and communication Strategic and Operational Call Centre Control and reporting Budgeting, expense management
on the CBU/VB Digital platforms as well as call centres and CEO's Office. Identify top service call drivers on boarding initiatives with customer contact centres Identify potential service improvement tools and
on the CBU/VB Digital platforms as well as call centres and CEO’s Office.