reservations system.
System knowledge NebulaCRS, Nebula Call Centre, OPERA, OPERA Cloud & eRES
Proven experience
experience as a systems administrator or similar position
Good computer skills (MS Office, MS Excel, PowerPoint)
3-5 years experience in a tourism/travel call centre or reservations department for multiple properties
Technologies
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) to agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
to work with little supervision
EDUCATION, QUALIFICATIONS
service to their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial
Proactive and professional
System Specification
Our Client is looking for a GDS System Operator, in a hybrid working position (Sandton). Job Summary: be highly skilled and motivated within Flight Systems. The ideal candidate will have extensive experience Global Distribution Systems (GDS) with a focus on Amadeus and Galileo. The Flight Systems Specialist will managing, optimising, and supporting our GDS flight systems to ensure seamless travel operations and excellent maintain the Amadeus and Galileo GDS systems. Ensure the systems are functioning optimally, and troubleshoot
for a Quality Systems Specialist to be based full time at our offices. The Quality Systems Specialist will do the administration of the Quality management system ensuring compliance to ISO9001. Input into Environmental administration Exposure to management of Quality Management Systems Training and presentation to all levels within
administrative tasks pertaining to the
reservations system.
ï§ Responsible for loading all contracted
Generating systems reports weekly & ad hoc as required.
Requirements:
ï§ System knowledge
Nebula Call Centre, OPERA,
OPERA Cloud & eRES
ï§ Proven experience as a systems administrator