Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) to agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
(internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
Good verbal skills • Self-motivated • Prior call centre experience is required A basic salary of R 8500 8500 p.m. loads of perks The post Call Centre Operators appeared first on freerecruit.co.za .
Proactive and professional
System Specification
Our Client is looking for a GDS System Operator, in a hybrid working position (Sandton). Job Summary: be highly skilled and motivated within Flight Systems. The ideal candidate will have extensive experience Global Distribution Systems (GDS) with a focus on Amadeus and Galileo. The Flight Systems Specialist will managing, optimising, and supporting our GDS flight systems to ensure seamless travel operations and excellent maintain the Amadeus and Galileo GDS systems. Ensure the systems are functioning optimally, and troubleshoot
The Senior Systems Administrator is responsible for maintaining, implementing, and enhancing the configuration configuration of the Business Services Systems. The position requires an understanding of company strategy business management teams. Project functions: Consulting and project management skills The ability to detailed documentation of business system and user needs Consult with IT and business resources to determine Co-ordinate business sign-off for any developments and/or system changes Ensure continuing operational quality
(internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management initiatives at call centre level Compliance with rules and regulations (financial systems and personal conduct) records Regular and accurate reporting on call centre results and performance Maintaining and improving
environment ● R20 000 a month The post Recruitment Consultant appeared first on freerecruit.co.za .
Sales Consultant Urgently looking for top outbound sales call centre agents that can make a positive (Unlimited earning potential) The post Sales Consultant appeared first on freerecruit.co.za .