knowledge in ITSM tools, incident, problem and change enablement
Develop your own analytics and reports on Service Now platform Align with stakeholders to deliver them them their desired reports Use your Service Now experience to exercise governance on the reporting developments
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visualise data sets. (Excel, Power-BI, etc.) Service Now (SNOW) understanding Ability to collaborate with Attending of all Agile ceremonies and actively taking part in the ceremonies Adherence to the ZA IT HUB
Reference: JHB000541-EM-1 Service Management Change Enablement Specialist to Support migration/transformation knowledge in ITSM tools, incident, problem and change enablement Excellent analytical and problem-solving experience with specific focus on IT Service Management Change Enablement module Capable of providing training
(new) business processes. Action and coordinate CM (Change Management) tasks and tickets as required for SAC Reporting of ITSM KPIs to upper management (Incidents, Changes and Tasks) Create and update management and technical
business processes.
Azure or AWS
about networking and Security focus , willing to take a lead role, sharing knowledge and giving guidance & Azure Networking and Monitoring user stories Take actively part in all regular Scrum ceremonies. Contribute
about networking and Security focus , willing to take a lead role, sharing knowledge and giving guidance & Azure Networking and Monitoring user stories Take actively part in all regular Scrum ceremonies. Contribute