JHB000555-EM-1 Unified Endpoint Management – Technical Specialist to be responsible for the verification with VIP and End-user support Experience with technical documentation and standard operating procedures
experience ESSENTIAL SKILLS Broad understanding of Technical Lifecycle Management (TLM) in IT Prior experience (both verbally and written) with both technical and non-technical colleagues / users. ROLE: Consulting GROUP IT architecture processes with the focus on Technical Lifecycle Management (TLM) Support with the Planning with focus on TLM. Supporting the development of technical recommendation with respect to TLM. Updating &
and End-user support
Operations (IT.03 Monitor and Operate IT Product) Controls the overall release and change management of the in the area of responsibility. Controls the implementation of technical lifecycle management measures security measures for the assigned applications. Controls the measures to improve operational quality for Operate IT Technology" and "Manage IT Governance" Controls the measurement and communication of the operation
defined SLAs (Service Level Agreements)
tool. Ability and willingness to coach and give training to users when required. Excellent written, verbal fixing issues as they arise. Version Control: Using version control systems like Git to manage codebase
members
working experience in IT Service management Strong technical knowledge in ITSM tools, incident, problem and Change Enablement module Capable of providing training as a subject matter expert (SME) and provide input