Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback recognition initiatives as needed Operations Management Monitor call centre metrics and key performance indicators agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency success in managing contact centres Proven ability to work independently and efficiently manage a contact contact centre 7 years of management experience in a contact centre environment (Operations) Bachelor's degree
of a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive responsible for the effective management of the call centre (telephonic and online) to ensure loan targets met, rules and regulations adhered to and staff managed and developed, while improving business and seeking Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management and development of requirements Manage adherence to relevant policy and procedure Contribute to and manage marketing initiatives
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector experience in a Call Centre Environment. Matric. Good Command of English. Excellent Telephone Etiquette Excellent
Prior call centre experience is required A basic salary of R 8500 p.m. loads of perks The post Call Centre
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
System Specification
Our Client is looking for a GDS System Operator, in a hybrid working position (Sandton). Job Summary: be highly skilled and motivated within Flight Systems. The ideal candidate will have extensive experience Global Distribution Systems (GDS) with a focus on Amadeus and Galileo. The Flight Systems Specialist will will be responsible for managing, optimising, and supporting our GDS flight systems to ensure seamless travel GDS Management: Administer and maintain the Amadeus and Galileo GDS systems. Ensure the systems are functioning
The Senior Systems Administrator is responsible for maintaining, implementing, and enhancing the configuration configuration of the Business Services Systems. The position requires an understanding of company strategy business models. The position includes the holistic management of work streams within strategic Group projects requirements for the specific project work stream, managing business staff output and deliverables). The applicant well as business management teams. Project functions: Consulting and project management skills The ability
of a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive responsible for the effective management of the call centre (telephonic and online) to ensure loan targets met, rules and regulations adhered to and staff managed and developed, while improving business and seeking Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management and development of requirements Manage adherence to relevant policy and procedure Contribute to and manage marketing initiatives
seeking motivated graduates to join our team as Call Center Digital Customer Service Representatives
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector experience in a Call Centre Environment. Matric. Good Command of English. Excellent Telephone Etiquette Excellent