Administer the dialler and telephony systems within the call centre to optimise call campaigns and Agent Predictive diallers, Call Logging and Telephony systems • Telephony • Reporting • Call Logging • Analytical
wireless access points (digital, analogue, SIP, VoIP telephony systems and contact centres. Good understanding wireless access points (digital, analogue, SIP, VoIP telephony systems and contact centres. Good understanding wireless access points (digital, analogue, SIP, VoIP telephony systems and contact centres. Good understanding
skills (MS Office Suite, Remedy, Apropos, Computer Telephony Access, NetMeeting, Web Technology, etc); Knowledge
channels CRM Dialler navigation Data capturing Telephony ethics Objection handling Selling & Closing
channels CRM Dialler navigation Data capturing Telephony ethics Objection handling Selling & Closing