Administer the dialler and telephony systems within the call centre to optimise call campaigns and Agent Predictive diallers, Call Logging and Telephony systems • Telephony • Reporting • Call Logging • Analytical
wireless access points (digital, analogue, SIP, VoIP telephony systems and contact centres. Good understanding wireless access points (digital, analogue, SIP, VoIP telephony systems and contact centres. Good understanding wireless access points (digital, analogue, SIP, VoIP telephony systems and contact centres. Good understanding
advantageous. System dev experience advantageous. Telephony experience advantageous IT Degree Matric Ability
(Dedicated and Broadband) to reliable, cost effective telephony, to local or international VPN connections, to
(Dedicated and Broadband) to reliable, cost effective telephony, to local or international VPN connections, to
channels CRM Dialler navigation Data capturing Telephony ethics Objection handling Selling & Closing
channels CRM Dialler navigation Data capturing Telephony ethics Objection handling Selling & Closing
usefulness Solid experience in Voice over IP and telephony Competitive Video conferencing and UC Background