TENANT LIAISON OFFICER / CAPE TOWN - responsible for managing a portfolio of 700
complex, including management of relationships with tenants, rental collection, leasing of units and management
management
• 2-3 years property management and tenant liaison experience
• 2 years administration
lease packs, explain conditions to new tenants, capturing of new tenant data, opening of record file, inspection
units, handover process to new tenant, discuss house rules with new tenants
Accounts – Rental statements
complex, including management of relationships with tenants, rental collection, leasing of units, and management accounts, health and safety, debt collection, and tenant relationships. Requirements:
Tenant Administration
- Load and update Tenant on the In-house PIMS system
- Tenant Statements
- Tenant Turnover
- Finalize vacated Tenant accounts and Deposit refunds
Lease
Leases to Tenants and follow up to conclusion of lease process.
- Follow up on Tenant Installation
Administration
- Maintain Property, Unit, Tenant and Lease data on In-house PIMS system
- Maintain
Report / Lease register / Tenant Retention Report
- Follow up and update Tenant Turnover Info on PIMS
limited to: Report to the Centre Manager Handling all tenant correspondence Following up on all service-related for tenants up to date. Tenant Correspondence- Bulk email Obtain turnover figures from all tenants and Communicate store number changes to marketing / new tenants. Obtaining quotations from suppliers as and when as security. Assist to customers/suppliers and tenants' queries on landline or walk-ins. Check and respond
limited to: Report to the Centre Manager Handling all tenant correspondence Following up on all service-related for tenants up to date. Tenant Correspondence- Bulk email Obtain turnover figures from all tenants and Communicate store number changes to marketing / new tenants. Obtaining quotations from suppliers as and when as security. Assist to customers/suppliers and tenants' queries on landline or walk-ins. Check and respond
order to ensure improvement of the performance of tenants, tenancy and leasing operations for the purpose Brokers
order to ensure improvement of the performance of tenants, tenancy and leasing operations for the purpose distributed to Brokers Show vacancies to prospective tenants and update letting activity report. Meet and negotiate retailers or tenants to secure the deals and submit offers. Acquisition of new tenants Building up and maintaining good relations with current and potential tenants and lease agents. Arrange for specialty leasing sheets and offers. Liaise with tenants including resolution of tenants and lease queries Conceptualize
order to ensure improvement of the performance of tenants, tenancy and leasing operations for the purpose distributed to Brokers Show vacancies to prospective tenants and update letting activity report. Meet and negotiate retailers or tenants to secure the deals and submit offers. Acquisition of new tenants Building up and maintaining good relations with current and potential tenants and lease agents. Arrange for specialty leasing sheets and offers. Liaise with tenants including resolution of tenants and lease queries Conceptualize
queries from suppliers.
billings in line with respective tenant leases, arrears and tenant queries, as well as lease preparation preparation and conclusion. KEY PERFORMANCE AREAS: Tenant Administration Lease Administration Arrear Administration enthusiastic The ability to interact professionally with tenants Competent time management skills Professional attitude