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Role:
Responsible for ensuring stability of the network and optimal Customer satisfaction.
Key Performance Areas
the weekend - Try to close off all tickets for the week - Assist, train and mentor 1st and 2nd Line Support the weekend - Try to close off all tickets for the week - Assist, train and mentor 1st and 2nd Line Support
Tracking Report /BI Tool Tickets Teamwork Demonstrate willingness to assist others Suggest solutions Tracking Report /BI Tool Tickets Teamwork Demonstrate willingness to assist others Suggest solutions
help drive ticketing growth by delivering new client prospects, closing sales deals, assisting in the operations
The main purpose of the is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and Technical Support Investigating desktop related incidents. Working with OS platforms and administrative functionalities Providing Desktop and Technical Support services Pr