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Calls on Manage Engine Service Desk (our ticketing system). Assisting Customers with First Line Support Issues
coordinate CM (Change Management) tasks and tickets as required Assist user departments in drafting system requirement
SOUTH AFRICAN CITIZENS ONLY Are you a NIGHT OWL, NOT a morning person? Does the thought of waking up at 6 am to go to work fill you with dread? Not enough cups of coffee in the world to convince you that getting up early is a good thing? Avoid the killer commute and work from the comfort of your own
Role:
Responsible for ensuring stability of the network and optimal Customer satisfaction.
Key Performance Areas
help drive ticketing growth by delivering new client prospects, closing sales deals, assisting in the operations
The main purpose of the is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and Technical Support Investigating desktop related incidents. Working with OS platforms and administrative functionalities Providing Desktop and Technical Support services Pr
maintained. • RT(ticketing system) system maintained. • Knowledge is shared and colleagues assisted where required
SOUTH AFRICAN CITIZENS ONLY Are you a NIGHT OWL, NOT a morning person? Does the thought of waking up at 6 am to go to work fill you with dread? Not enough cups of coffee in the world to convince you that getting up early is a good thing? Avoid the killer commute and work from the comfort of your own