tasks and tickets as required · Action and resolve CIM (Critical Incident Management) tickets as required (Incident Management) tickets · Raise and lead tasks PM (Problem Management) tickets as identified · Handling Handling Tickets and Tasks with the responsibility for closing the same within defined SLA's (Service Level organisational Agile Working Model · Performing ticket duty services as and when required in-line with
tasks and tickets as required · Action and resolve CIM (Critical Incident Management) tickets as required (Incident Management) tickets · Raise and lead tasks PM (Problem Management) tickets as identified · Handling Handling Tickets and Tasks with the responsibility for closing the same within defined SLA's (Service Level organisational Agile Working Model · Performing ticket duty services as and when required in-line with
tasks and tickets as required
completed the Class of business exam Successfully completed the RE5 exam Currently registered with the
completed the Class of business exam Successfully completed the RE5 exam Currently registered with the
(Incident Management) tickets Action and resolve CIM (Critical Incident Management) tickets as required Raise Management) tickets as identified Action and coordinate CM (Change Management) tasks and tickets as required
hours Opening tickets for quality control maintenance on RR and follow through until ticket is closed Checking
hours Opening tickets for quality control maintenance on RR and follow through until ticket is closed Checking
outbound tours. • Knowledge of fares construction, ticket issuing, reissuing, refunds. • Fluent in English
programmes