management)
tasks and tickets as required Action and resolve CIM (Critical Incident Management) tickets as required Management) tickets Raise and lead tasks PM (Problem Management) tickets as identified Handling Tickets and Tasks the organisational Agile Working Model Performing ticket duty services as and when required in-line with
incident handling Tickets can be opened as service request or real incident tickets. The solution time time is equal for both ticket types. There are no exceptions concerning public holidays. Service time DAM DAM operations concerning ticket handling: Critical/High/medium/low: 724 Solution time DAM operations operations concerning incident ticket handling: Critical: 1 Std. High: 4 Std. Medium: 17 Std. Low: 35 Std. Solution time DAM operations concerning service request ticket handling: Critical: 1 Std. High: 4 Std. Medium:
tasks and tickets as required Action and resolve CIM (Critical Incident Management) tickets as required Management) tickets Raise and lead tasks PM (Problem Management) tickets as identified Handling Tickets and Tasks the organisational Agile Working Model Performing ticket duty services as and when required in-line with
management)
- Resolve incident tickets
- Analyze and resolve problem tickets
- Any additional responsibilities
international product team, external providers, vendors, and end-users.
- Treat security as a first-class
international product team, external providers, vendors and customers. Treat security as a first-class management) Resolve incident tickets Analyse and resolve problem tickets Experience with VIP and End-user
Technician Service Accurately allocate on site tickets to the relevant technician/branch/contractor within Accurately log all field support and telephone tickets and close within 30 minutes of receiving request quotes within 4 hours of receiving. Keep all open Tickets up to date including all Multinational systems
opportunities. Establish and maintain relationships with vendors and partners Provide technical guidance and support resolution of escalated tickets and ticket ageing in the appropriate ticketing systems Perform environment
templates for various objects like Material Master, Vendor Master, Excise Master, Info-records, Source List clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility for closing the
templates for various objects like Material Master, Vendor Master, Excise Master, Info-records, Source List
through meetings, calls, and emails
- Handling Tickets and Tasks with the responsibility for closing the