maintaining and reporting on PP and SD targets, managing vendor creation and maintenance on SAP, fostering strong
maintaining and reporting on PP and SD targets, managing vendor creation and maintenance on SAP, fostering strong
Support Calls on Manage Engine Service Desk (our ticketing system). Assisting Customers with First Line Support needed. Escalating Calls to Second Line Support or Vendor. Data Usage Reports. Following and Maintaining
Responsibilities include resolving incidents and tickets across various financial modules, such as GL, AP Consultant Key Responsibilities: Incident & Ticket Resolution: Manage and resolve incidents across
opportunities for consolidation. Negotiate with vendors for the best pricing and terms to optimize software of SAM and its impact on the business.
Management) tickets.
· Action and resolve CIM (Critical Incident Management) tickets as required
implemented successfully. Vendor Management Responsibilities : Liaise with vendors and IT personnel for problem KPIs : Vendor SLA compliance rate. Number of successful interactions and resolutions with vendors. Documentation system optimization. Vendor Management : Experience in managing relationships with vendors, service providers modems, access points, and firewalls from various vendors. Network Security : Skills in network security
ong>Vendor Management
Documentation and
with clients, project managers, and third-party vendors. Ability to handle multiple responsibilities and Handle the logistics and design of third-party vendor integrations, ensuring seamless connectivity between