incumbent will analyze training needs and prioritizes contact centre training in line with operational operational needs. Conducts training and development programs to improve individual and organizational performance – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer relevant training qualifications. Valid driver’s licence. Responsibilities: Assess training needs through the Contact Centre Training Manager and management. Ensures that the identified training needs analysis
available for 2 Training Facilitators (Contact Centre). The successful incumbent will analyze training needs and prioritizes contact centre training in line with operational needs. Conducts training and development programs – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer relevant training qualifications. Valid driver’s licence. Responsibilities: Assess training needs through the Contact Centre Training Manager and management. Ensures that the identified training needs analysis
develop and deliver people development and career management architecture and best practice solutions which and also manage the EE function within the JSE. Results Delivery Deliver on the Annual Learning and Development and line management on all people development solutions to enable business performance Manage the allocated and manage an integrated digitised learning ecosystem, incorporating e-learning, mobile learning and continuous learning Partner with Subject Matter Experts to curate relevant, fit for purpose e-learning programmes;
develop and deliver people development and career management architecture and best practice solutions which and also manage the EE function within the JSE. Results Delivery Deliver on the Annual Learning and Development and line management on all people development solutions to enable business performance Manage the allocated and manage an integrated digitised learning ecosystem, incorporating e-learning, mobile learning and continuous learning Partner with Subject Matter Experts to curate relevant, fit for purpose e-learning programmes;
Job Advertisement: Learning and Development (L&D) Manager
Are you a dynamic leader organizational growth through learning and development? Join our team as an L&D Manager and lead the development development and implementation of a comprehensive training academy to enhance operational and leadership skills Responsibilities:
develop and deliver people development and career management architecture and best practice solutions which and also manage the EE function within the JSE. Results Delivery Deliver on the Annual Learning and Development and line management on all people development solutions to enable business performance Manage the allocated and manage an integrated digitised learning ecosystem, incorporating e-learning, mobile learning and continuous learning Partner with Subject Matter Experts to curate relevant, fit for purpose e-learning programmes;
with the Sales Team in the abscense of the Sales Manager
Key Results Areas include:
Strong
with the Sales Team in the abscense of the Sales Manager
Key Results Areas include:
Strong
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback recognition initiatives as needed Operations Management Monitor call centre metrics and key performance indicators agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency success in managing contact centres Proven ability to work independently and efficiently manage a contact contact centre 7 years of management experience in a contact centre environment (Operations) Bachelor's degree
JOB PURPOSE: To provide leadership, management, and support to the Operations Teams to ensure the execution execution of the collection's strategies through the management of the daily productivity in and output measures course in Management is an advantage. • 7 years working experience in a large call centre at a debt collection years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding daily operational functions of the collection call centres of the company and collaborate closely with other