Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) to agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
to work with little supervision
EDUCATION, QUALIFICATIONS
service to their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial
Main Purpose of Position:
The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct sta
To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty. Job Objectives: To deliver exceptional customer service through in-store visibility and proactivity to
experienced Contact Centre Trainers with experience in training staff in the international Call Centre (BPO) industry training staff in a call centre environment. Experience in a BPO outsource call centres servicing international Qualifications to jobsintellibpo.com Please put “ Contact Centre Trainer” in the Subject Line. Basic Salary: R30
international time zones. 1-year international call centre experience – required. R10 000 to R13 000 Plus
SKILLS An in-depth understanding of all distribution centre operations Working knowledge of ISO 9000/ VDA-6 issue it to Kassel for transparency regarding the value of claims processed against the group parts supplier audits at the Cape Town and Centurion distribution centres Enhance the product recall process to ensure that monthly meetings in the Cape Town distribution centre to ensure the same quality principles applicable
Services & Solutions Company - built on strong values - ‘Client needs first', best performance and relationship California, USA (Silicon Valley) with offices/Offshore Centres in India (Mumbai, Bangalore), South Africa (Johannesburg
Services & Solutions Company - built on strong values - ‘Client needs first', best performance and relationship California, USA (Silicon Valley) with offices/Offshore Centres in India (Mumbai, Bangalore), South Africa (Johannesburg