lead process meetings / calls. In addition to call service levels, customer satisfaction and accuracy accuracy and quality on calls will be key metrics to be focused on. Attrition management will be a prime deliverable lead process meetings / calls. In addition to call service levels, customer satisfaction and accuracy accuracy and quality on calls will be key metrics to be focused on. Attrition management will be a prime deliverable
lead process meetings / calls. In addition to call service levels, customer satisfaction and accuracy accuracy and quality on calls will be key metrics to be focused on. Attrition management will be a prime deliverable lead process meetings / calls. In addition to call service levels, customer satisfaction and accuracy accuracy and quality on calls will be key metrics to be focused on. Attrition management will be a prime deliverable
quality and efficient professional end-to-end customer services and related processes. Maintain and enhance legislation. This will include the checking of Client Care documents, suitability letters and business submissions submissions for final submission. Updating Client Care documents and business documents to required standards
reconciliation Customer invoicing Capturing customer credit notes Aging of customers Minimum requirements:-
profitability
part of a team • Ability to positively address customer service concerns • Ability to exercise good judgment judgment and make sound decisions regarding customer inquiries • Language – Ability to read, write, and
Manage Daily Banking Issuing Credit notes Managing customer enquiries and account disputes Matric Certificate
corresponding with customers and suppliers
Computer Science At least 2 years of experience in a customer support role Knowledge or experience in dealing
recorded in the correct day book, suppliers ledger, customer ledger, and general ledger. Accounts Payable and