We are currently recruiting for a Senior Analyst- Collections and ECM Strategy to join our dynamic team of all existing tools. Mentor and guide Junior Analysts and Graduates, fostering their professional growth
Ethical behaviour (honesty) Building relationships & customer responsiveness Deadline driven The main
duties include conducting credit checks on new customers, resolving problems in relation to invoice payments maintaining a high level of customer retention. Establish policies that follow customer service best practices practices while ensuring customers submit payments on time. Reconciling complex accounts that have been escalated ensure a reduction in debtors DSO. Liaising with customers, as well as internal personnel including the sales periodic payments. Develop and maintain the groups customer onboarding and data management process and systems
payment terms Stakeholder Relationships Create and maintain good working relationships with internal and external
All customers must have a customer class and area code on Pastel Express ADMIN: Month-end customer statements statements to be send to all customers by the 2nd day after the end of the calendar month Invoices and and required documentation to be sent to customers when requested Review credit limits based on order intake months in accordance with Company policy Maintain customer details on Pastel Express as per credit limit application on a regular basis Ensure that each customer has a file that contains the correct documentation
Port Elizabeth 1. Communicate effectively with customers on account related matters; 2. Responsible for office; 6. Do allocations and reconciliations on customer accounts; 7. Responsible for correct filing and and schedules; 9. Assist with sales quotes and customer orders where required; 10. Correctly issue invoices
Prepare manual customer invoices from timesheets and send to the clients. · Capture manual customer invoices
company culture through behaviours such as: • customer centricity • effective self-management and teamwork
Responsible for all customer credit processes. Be able to communicate professionally with customers. File accurately
and raw materials. Maintaining a good vendor relationship, identifying cost savings opportunities to support