Our Client a Global Tech firm is seeking a Technical Support Analyst to join their team in Randburg (Fulltime English Language Excellent Communication Skills Technical Support Analyst, SQL, Oracle, Wed methods, Sharepoint
Our Client a Global Tech firm is seeking a Technical Support Analyst to join their team in Randburg (Fulltime
displaying a customer focused approach. This Role requires a good understanding of hardware breakfix processes this creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Matric customer satisfaction is achieved. A Service Desk Agent is responsible for the management of incidents and written communication to the customer is a primary requirement for this role. This role must be available to is communicated to the customer. A Service Desk Agent is responsible to drive various resolver parties
transportation services through a network of over 3500 agents worldwide. Description IMPORTANT NOTICE: Although description: Your primary responsibilities will include supporting and enhancing our CargoWise platform and driving CEO based in Canada Qualifications and Minimum Requirements: Grade 12 and Tertiary Qualification within experience working with CargoWise / Wisetech in an IT support role. Working knowledge of Workflow, Events, Milestones this role. The candidate will troubleshoot and support the team with CargoWise One (CW1) as well as various
transportation services through a network of over 3500 agents worldwide. Description IMPORTANT NOTICE: Although description: Your primary responsibilities will include supporting and enhancing our CargoWise platform and driving CEO based in Canada Qualifications and Minimum Requirements: Grade 12 and Tertiary Qualification within experience working with CargoWise / Wisetech in an IT support role. Working knowledge of Workflow, Events, Milestones this role. The candidate will troubleshoot and support the team with CargoWise One (CW1) as well as various
possess excellent communication skills, a strong technical aptitude and a genuine passion for helping others load-shedding back up is not negotiable. Minimum Requirements: Exceptional verbal communication skills. Comfortable Comfortable with using and explaining technical tools. Proficient in problem-solving and able to think client needs. Previous experience in customer support or customer success roles. Familiarity with CRM with clients to offer support and guidance. Assist clients with technical support, platform implementation
day-to-day tasks and projects
lifecycle
line with quality and delivery requirements Preparation of system/technical documentation (as per ISO standards) standards) Meet with end users and gather requirements Facilitate daily stand-ups Ability and willingness give training to fellow colleagues and users when required Understanding of integration between different technologies Coordination between development and support environments Assisting with the business case Reference
Responsibilities: