The role of the Helpdesk Team Lead is to lead and mentor a Helpdesk technical team, monitor system performance remotely assist clients on all inbound channels . The Helpdesk Team lead plays an important role in maintaining matrix. Maintain oversight and control over all Helpdesk staff in relation to service levels and functional
We are seeking a skilled and motivated Helpdesk Support Engineer, this is a permanent role is based in
Small IT company is looking for a young, IT enthusiast to join their team. The candidate will be logging all IT related calls and do problem shooting. Therefor needs to be technically strong and customer orientated.
Reference: JHB000987-DS-1 Role: IT Helpdesk Technician Location: Fourways. Johannesburg Company: A leading over 30 years' experience are looking for a IT Helpdesk Technician to join their dynamic and friendly
• Stock takes • Quotes • Server support • Use helpdesk system • Ensure customer satisfaction • Standby
Network setup,troubleshooting and maintenance. Helpdesk End user desktop support. Knowledge of backup
administration of Ad-hoc tasks and problems. Improving helpdesk turnaround time and escalation of any issues and and do follow ups with users. Assisting with the Helpdesk function – logging and maintaining all support
systems are up-to-date. • Manage technical aspect of helpdesk with regards to daily backups and replication
maintain the site records / support logs via the helpdesk system. Travel to customer location to perform
Troubleshooting and diagnosing of all reported issues on the helpdesk. Provide subject matter expertise and skills in