leading Contact Centre Solutions & Technology Provider serving numerous contact centres and agents, require project goals. Facilitate workshops, meetings, and interviews with stakeholders to elicit feedback, validate practices, and emerging technologies related to contact centre solutions and enterprise software development. enterprise environment, preferably within the contact centre industry. Strong understanding of business processes approach to problem-solving. Familiarity with contact centre technologies and solutions is advantageous.
OS and software related issues Competent in call centre management tools Matric National Diploma: Information
implementation, maintenance, and optimization of data centre infrastructure, ensuring high availability, reliability critical systems and services housed within the data centre environment. The role involves collaborating with best practices to support the organization's data centre operations. Duties and Responsibilities. · Installing non-critical data centre infrastructure, equipment, and systems. · Design, plan, and implement data centre infrastructure scalability, redundancy, and fault tolerance in the data centre architecture to support business growth and continuity
application support NetSurIT Cloud operation security centre) Computer builds (standard company build policies) offices across SA (remote configuration) Covering calls for other office facilities such as connectivity machines via Microsoft cloud operation security centre Support users across the branch network via phone phones) Management Information Record and analyse IT calls logged & determine patterns to pro-actively
to Grave management of calls . Provide Daily feedback on Call Management and call Quality , to Manager Results : Improvement in First Call Resolution (FCR) to 70% on all calls logged to Service Desk Objective experience in a Team Lead / Supervisor role in a Call Centre Certifications: Official CompTIA A and/or N Official Web hosting and Telephony systems. Experience in call coordination and escalation. Experience with taking
office per week. This is what you need to land an interview: 8 years' experience in hardcore development working Contact Nicole Flatscher nicolede-merge.co.za or call me at 011 463 3633 to discuss this and other opportunities
with integrity . Skills You Will Need to land an interview: 5 years' experience working with front-end technologies Contact Nicole Flatscher nicolede-merge.co.za or call her on 011 463 3633 to discuss this and other opportunities
office per week. This is what you need to land an interview: 5 years' experience working with front-end technologies Contact Nicole Flatscher nicolede-merge.co.za or call her on 011 463 3633 to discuss this and other opportunities
bunch of techies. Skills You will Need to Land an Interview: You have 6 years' experience coding in C# .NET Contact Nicole Flatscher a t nicolede-merge.co.za or call her on 011 463 3633 to discuss this and other opportunities
and Consulting experience with preferably Data Centre Infrastructure and ICT environment. Architectural Certifications (APC, Emerson, etc – Certified Data Centre Design Engineer and relevant product certification infrastructure and plant design and commercialisation. Data centre plant infrastructure. Oversee project production competitors' products. Investigate customers of data centre operations complains, determine. nature extent Recommend remedial measures to the facility and data centre management. Integrate systems with renewable energy