Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The
Additionally, they must ensure that unresolved calls are escalated to the appropriate stakeholders. Excellent Handle incoming calls Manage incoming emails Handling incoming chats Make outbound calls Handle all inbound outbound customer interactions Answer incoming calls within Service Level Agreement Respond to emails customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added
and optimal Customer satisfaction. This is a night shift role only. Requirements: Minimum Qualifications: weekend shifts monthly. Must be willing to work flexible shifts. Must be willing to work night shift. Must
Responsibilities: • Collaborate closely with the 24/7 Response Centre to ensure seamless support for app users. • Provide Provide rapid technical assistance, with each shift operating on an 8-hour basis. • Take initiative to Agile software development and environments like call centres and logistics. • Excellent English communication ability. Contact Phindi a t phindileme-merge.co.za or call her at 011 463 3633 to discuss this and other opportunities
Experience in personnel and shift coordination and management and daily reports on shift operations and issues relation to a Support Centre environment Must be willing to work weekends shifts on a monthly basis, or positions visit our website www.hi-tech.co.za or Call us on 021-001-0000 and quote this advert. Please
weekend shifts monthly Must be willing to work flexible shifts Must be willing to work night shifts Must
weekend shifts monthly Must be willing to work flexible shifts Must be willing to work night shift Must from Customers Emails attended to before end of shift Phones answered within 3 rings Professional company Ticket raised within 15 minutes of receiving the call or email Tracking Report /BI Tool Tickets Incident weekend shifts monthly Must be willing to work flexible shifts Must be willing to work night shift Must from Customers Emails attended to before end of shift Phones answered within 3 rings Professional company
Helpdesk Support Agent Employment - Full Time (Shift based) Job Purpose As an ISP Engineer, your primary experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers driver's license and own transport. Ability to work shifts. Proven experience in an ISP Engineer or similar
Collaborate closely with the 24/7 Response Centre to ensure seamless support for app users.
Provide rapid technical assistance, with each shift operating on an 8-hour basis.
Take initiative Agile software development and environments like call centres and logistics.
Excellent English communication
candidates with a technical background in our support centre to provide online and telephonic service and support alert the supervisor of any trends in customer calls, complaints, or requests. Assist with all queries Minimum 3 years in an Internet Service provider call center environment. A strong understanding of Wireless architecture Must be flexible and able to work shifts. Key Knowledge PPPoE, FNOs TCP/IP, UDP, HTTP, DNS