Requirements:
Requirements:
optimisation of a sustainable, future-proof core network in line with business requirements. Technically inclined
to maintain compliance.
Front Line Operations:
Second Line Support Queries:
take responsibility for subordinate Provide first line escalation to Junior technician Assist Junior Engineers Areas Technology Skills: Desktop support 1 and 2nd line support Performs IMAC (Install, Move, Add and Change) Change) Microsoft Windows OS 1st and 2nd line support Microsoft Office support Understanding of Microsoft Microsoft Exchange/Server 1st and 2nd line application support for all installed applications Microsoft Outlook Network troubleshooting, IP, DHCP, DNS 1st and 2nd line Cabling and patching Android, iPhone user support
that client solution requirements are resolved in line with Service Level Agreements (SLA). They perform requests and support client applications to a first line resolution. Escalate complex problems to the relevant on the technical service desk, providing second line telephonic support to customers. Expected to take
platform/application and review codes of team members in line with quality and delivery requirements. If you want solutions in line with quality and delivery requirements Review code of team members in line with quality
solutions in line with quality and delivery requirements Review code of team members in line with quality
develop, maintain and establish system solutions in line with quality and delivery requirements. Development Management or System owner Develop systems solutions in line with quality and delivery requirements Preparation
reports to the Customer IT Manager with a dotted line to the Managed Services Technical Lead. This role