Insurance field is on the look out for Inbound Contact Centre Consultant to form part of their Team.
This
the position of Network Operations Centre (NOC) Shift Manager to manage network operations 24/7/365, co-ordinate operations support requirements, including escalation management. View our other positions on Facebook , LinkedIn identify and address potential issues promptly Managing and co-ordinating shift workers effectively to issues within the defined service level agreements Managing escalations efficiently, ensuring proper documentation to 5 years' experience in co-ordinating shifts, managing resources effectively, and optimizing workforce
PowerPoint and Outlook
Requirements experience in OpenText Archive Centre
IT MANAGER (Information Technoogy)
* MUST have IT Qualification
* MS
including Printers &
Scanners
* Managing Service Level Agreements
* Analysing and
/>Tactical/ Operational supplier relationship management
- Ensure supplier execution against SLAs/
improving performance
management frameworks of contracts
- Manage poor performance of suppliers
point of contact for Suppliers on all contractual issues
- Dispute resolution
- Manage team
management:
- In line with the defined procurement strategy, manages the identification
responsible for supplier relationship management and performance management
- Executes supplier development
Key Responsibilities:
for a results-driven Senior IT Project Manager with a strong background background in both information technology and project management, dedicated to delivering high-quality solutions you'll do:
Experience
/>Proven experience of 10 years in operations management, preferably in the technology or financial services
Responsibilities:
Audit Findings Management:
Review and address audit findings
/>Front Line Operations Indirect monthly management and supervision of the front-line customer servicing
pertaining support resources.
Incident Management:
Develop and implement incident
incident response protocols to effectively manage operational disruptions, security breaches, and other incidents
change manager to join their team on a six-month-contract. Purpose of the role The change manager will: methodology and lead change management activities. Leverage a change management methodology, process and Enable the design, development, delivery and management of key communications. Assess the change impact Education and experience Grade 12 PROSCI/ADKAR change management certification or designation desired Knowledge uncertainty, consult with the programme/project manager before engaging with stakeholders outside the immediate