provider of permanent and temporary recruitment services to the South African, European and UK marketplace you will be doing: Develop and execute strategic account plans to drive exciting revenue growth. Build and relationships with key clients and partners. Enjoy senior stakeholder engagement with a focus on Western market trends, and client feedback with senior management. Present compelling sales pitches to engage be beneficial. Proven success in sales and account management in African telecommunications markets. In-depth
of Project Management Methodology
the principal point of contact within assigned accounts, assuming responsibility for the timely submission monthly service / project reviews and identify opportunities for cross-selling alongside the account manager
ain strong relationships within the technical services team
sector is looking for a Change & Services Introduction Management
6 months contract opportuni users of Operational Technology solutions and services within Global IM for the various sites and regions governance
Familiarity with IT monitoring and management tools such as Nagios, SolarWinds or similar platforms infrastructure
Familiarity with IT service management (ITSM) tools like ServiceNow, BMC Remedy ticketing systems like ServiceNow for incident management is also valuable
A bachelor's degree
in liaison with the IT Service Desk, Contact Centre and all Technology Services Monitor and assess the performance, etc. meet/satisfy user requirements Manage Service level delivery according to agreed and signed business stability Manage 3rd Party escalation 2-3 years' direct experience in managing IT systems from channel environment. Experience in a healthcare services environment. ITIL Foundation Certified is a prerequisite
and manage the IT infrastructure team, providing guidance, mentorship, and performance management.
Co-ordinate and manage the IT change control process.
Review change requests to ensure they are
changes on IT services and infrastructure.
Develop, document, and implement change management procedures
and policies.
Continuously improve change management processes to enhance efficiency and effectiveness
purposes.
Provide training to staff on change management processes.
Offer support and guidance during
implementation of changes.
Develop comprehensive service introduction plans detailing activities, timelines
SPECIALIST CHANGE AND SERVICES INTRODUCTION MANAGER.
Information Management (IM) develops and
/>An IM Change Control Specialist oversees and manages the implementation process of IM changes within
implemented smoothly and with minimal disruption to services. This role is crucial in maintaining the stability
Description:
and digital solutions, offering comprehensive services across diverse industries. Operating worldwide their full potential. About the Role: The Service Delivery Manager will be responsible for leading transitions to develop customised solutions. The Senior Transitions Manager will take over transitions of specific Execute transition of processes with end-to-end accountability; Work closely with clients on onsite projects users, senior management, and IT personnel; Lead client engagements to ensure consistent service delivery;