Responsibilities:
position of Network Operations Centre (NOC) Shift Manager to manage network operations 24/7/365, co-ordinate corrective intervention tickets and Tier 2 network operations support requirements, including escalation management Taking accountability for providing Tier 2 network operations support, resolving complex technical issues within Providing regular performance reports on network operations, highlighting key metrics, incidents, and resolutions schedules Substantial technical expertise in network operations, including hands-on experience with network monitoring
to Group and international standards, to manage training facilities which service the Dealer Network in regions throughout South Africa and to provide training services to the rest of Africa identified mar supervising the Dealer Training Academy BPO supplier in delivering the targeted training and certification and rest of Africa.
Dealer Training Academy Manager required for a reputable automotive manufacturing Resources Management
Description Dealer Training Academy Manager required for a reputable automotive manufacturing company Human Resources Management Must have experience in Training Needs Analysis and, Financial and Business management Supervising the Dealer Training Academy BPO supplier in delivering the targeted training and certification Africa and rest of Africa. Participation in the Training Academy Strategy development and supervision of same. To manage the procurement process for the Training Academy and the definition, compilation of the
client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The for overseeing and optimizing customer support operations, contributing to a positive customer experience performance Quality assurance Workflow optimization Training & development Technology management Analyse
year’s quality management experience in a Call Centre environment to join their team on a 3 year contract or similar ATS systems.
The contact centre service will support the channels below (and any support (both inbound and outbound).
a plus.
Proven experience of 10 years in operations management, preferably in the technology or financial
audits.
Fraud Operations:
Lead the fraud operations team to detect, investigate
stay ahead of emerging threats.
AML Operations:
Oversee AML compliance efforts
maintain compliance.
Front Line Operations Indirect monthly management and supervision
incident response protocols to effectively manage operational disruptions, security breaches, and other incidents
exciting opportunity to join Our Client as an IT Operation Manager, reporting to the Head of Systems and The role involves supporting all technology operations, driving service improvements in technology systems and service requests. · Establish and maintain operational processes and procedures for incident management writing skills. · Track record in strategic and operational hands-on management.
attitude do not enjoy our environment. Core Outputs Operation of network and system monitoring systems for clients qualification • Basic understanding of hardware, operating systems (Linux or Windows), applications and networking