Purpose of the role Support Client's Wholesale and Enterprise customers in the telecoms industry. Lead the support groups in providing support services, reporting on performance of the team against set SLA's and OLA's. Overall Overseeing the desk day-to-day operations of the desk Manage Client relat
end-user devices (printing, laptops, desktops, managed service desk, boardroom equipment, Microsoft Services
end-user devices (printing, laptops, desktops, managed service desk, boardroom equipment, Microsoft Services
over 10 years) in quality management, including: Quality Assurance, Service Desk. Familiarity with the IVANTI
over 10 years) in quality management, including: Quality Assurance, Service Desk.
RELATIONSHIPS: Internal: Customer success managers Service desk Technical delivery teams, managers and senior
Reference: JHB006284-NL-2 Relaxed hybrid working model - in the office and working from home. Salary is open and negotiable - it is about getting the right skills and experience for this very well known established business. A leading cash management based in Houghton is urgently looking for a Techn
improvement of the major incident management process. Keep service desk informed of progress on major incidents
through the service desk Manage incidents, problems and changes through CRM (service desk tool) Provide hands
incidents recorded in Ticket Management System. Monitoring and delivering Service Desk outputs. Incident Management