the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The candidate will development Technology management Analyse customer feedback Escalation management Resource planning Reporting
Agent with 5+ year’s quality management experience in a Call Centre environment to join their team 8 years (preferably over 10 years) in quality management, including: Quality Assurance, Service Desk. or similar ATS systems.
The contact centre service will support the channels below (and any
DEPARTMENT PMO POSITION Product Manager / Head of Product LOCATION Umhlanga, Durban POSITION TYPE Permanent Communication Products We are looking for a Product Manager to provide enhancement and oversight of our existing You have excellent time management skills . You will need to be able to manage your time effectively to organising Relationship building Process and project management Communication Influencing and negotiation skills and investigative orientation Self – management and stress management Initiative Critical thinker Innovative
the position of Network Operations Centre (NOC) Shift Manager to manage network operations 24/7/365, co-ordinate operations support requirements, including escalation management. View our other positions on Facebook , LinkedIn identify and address potential issues promptly Managing and co-ordinating shift workers effectively to issues within the defined service level agreements Managing escalations efficiently, ensuring proper documentation to 5 years' experience in co-ordinating shifts, managing resources effectively, and optimizing workforce
IT MANAGER (Information Technoogy)
* MUST have IT Qualification
* MS
including Printers &
Scanners
* Managing Service Level Agreements
* Analysing and
and Assessing
* Helpdesk - Ensure all Calls logged on Help Desk
* Clean Criminal &
Functions: •Manage complete IT Asset management portfolio that includes Hardware Asset Management and Software Software Asset Management. •Scope also includes IT asset processes & policies, understanding of all Requirements: Minimum 6 - 10 years in managing IT Asset Management of large client relationship (800Seats) Functions: •Manage complete IT Asset management portfolio that includes Hardware Asset Management and Software Software Asset Management. •Scope also includes IT asset processes & policies, understanding of all
Integration Services (API) Manager that oversees and supports all development efforts within the organisation risk and compliance management, financial management and human resource management activities. The candidate knowledge of current business architecture, data management and governance with a proven delivery track record team, going from enterprise integration, API Management, API Security, Enterprise Service Bus (ESB) and Communicate with various project teams and senior management to deliver on projects. The candidate must also
emerging technologies, and best practices in Product management, sharing insights and driving continuous learning Commerce fields Product Management Certification Proven experience as a Product manager, with a track record and prioritize deadlines effectively Project Management experience is an advantage Skills: Strong analytical initiatives Excellent communication and stakeholder management skills, with the ability to influence cross-functional to account on agreed upon performance targets Manages Complexity - interprets and simplifies complex