FinTech. We would not achieve the success we do without their continued passion, dedication, and innovation Additionally, they must ensure that unresolved calls are escalated to the appropriate stakeholders. Excellent Handle incoming calls Manage incoming emails Handling incoming chats Make outbound calls Handle all inbound outbound customer interactions Answer incoming calls within Service Level Agreement Respond to emails Outbound calls to customers to provide feedback on queries Educational Qualifications: Matric A / N an
What you will be doing:Â
To plan; direct and co-ordinate the activities of enterprise-wide projects to ensure that project goals are accomplished and to develop project plans specifying goals; strategy; staffing; scheduling; identification of risks; contingency plans and all
liaise with end-user community/client via the Call Centre to assist with the resolution of more complex requests; Facilitate inbound communication via the Call Centre during peak hours; Build good relations with researching and sharing ideas on best practice in the Call Centre Service delivery; Maintain customer information under pressure; and Reliable and able to work without close supervision. Must have Information Technology
maintenance of data centres/server/network rooms: Conduct the routine inspections of the data centres/server/network etc. are neat, clean, and in working order; Log calls where needed with Facilities Management to fix faulty that access control system is in place at data centres/server/network rooms; Maintain access list that of network rooms, distribution rooms, and data centres; Ensure that advice and guidance are provided for process of tasks; Assist with, and coordinate the UPSs call logging and monitoring system; Advise and give input
maintenance of data centres/server/network rooms: Conduct the routine inspections of the data centres/server/network etc. are neat, clean, and in working order; Log calls where needed with Facilities Management to fix faulty that access control system is in place at data centres/server/network rooms; Maintain access list that of network rooms, distribution rooms, and data centres; Ensure that advice and guidance are provided for process of tasks; Assist with, and coordinate the UPSs call logging and monitoring system; Advise and give input
real-time via a state-of-the-art remote operations centre to ensure data integrity Troubleshoot mine operations' these requirements will unfortunately be discarded without notification.Security control room experience is
Responding to calls logged by clients Providing remote/telephonic support Scheduling site visits within client Must be able to work and report without direct supervision Matric Essential A minimum of 2-4 years audio
on status of environmental controls in the data centre.
solve complex business problems and support call centre operations. This hybrid role offers the flexibility
operational development team directly supporting the call centre, reporting to the Head of IT with dotted line queries and the side effects on a busy operational call centre. Create and maintain constraints, keys and indexes technical team, management and non-technical call centre agents. Very good problem-solving skills and