As a customer service consultant, you will be acting as the front line of support for customers for both and in store and ensure customers are satisfied with the products, services, and features. Reception: filing, photocopying, transcribing, and faxing. Customer Service: Maintaining a positive, empathetic, and professional professional attitude toward customers at all times Responding promptly to customer inquiries Meeting daily to queries and complaints Communicating with customers through various channels, managing both emails
Receptionist Matric essential Own transport Fluent in Afrikaans and English Professional attire Proficient in
is seeking a Customer Service Administrator in Port Elizabeth. Purpose: Coordinate customer activities effective manner focusing on customer satisfaction. Duties: Customer Service Coordination Direct liaison sales force, customers, and company supply chain to fill all internal and external customer orders applicable distribution of all customer orders placed & following up on any back orders. Generate customer quotes, sales orders, tax invoices, and credit notes. Handling of customer queries and complaints, should they arise with
Performance Areas:
Customer Service Coordination
Performance Areas: Customer Service Coordination Direct liaison between the sales force, customers, and company supply chain to fill all internal and external customer orders applicable to your region / area. Receiving distribution of all customer orders placed & follow up on any back orders. Generate customer quotes, sales orders, tax invoices and credit notes. Handling of customer queries and complaints, should they arise with relationships with sales force to jointly satisfy customer demands. Provide regular feedback to clients and
administrator's/owner's/manager's within the service centre's we will reduce LTP (Long Term Pending) Pending) orders (automatically speeding up service).
     - Support in rolling out of SSA Standard overall improvement on Service Levels and Customer experience in turn increase Customer Satisfaction.
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/>- 2 to 5 years SAMSUNG products , process and service experience .
- Deep understanding of the SSA
fluent in both English & Afrikaans in reading, writing and speaking
for a Bilingual candidate that fluently speaks both Afrikaans and English. Has a valid Drivers License organisation's image, developing and maintaining good customer relationships. The candidate would have experience
for a Bilingual candidate that fluently speaks both Afrikaans and English. Has a valid Drivers License organisation's image, developing and maintaining good customer relationships. The candidate would have experience
well presentable Afrikaans speaking female, preferably aged 20 – 30 years -Afrikaans and English first