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knowledgeable Head of Customer Experience to join our team. The Head of Customer Experience is responsible for designing touchpoint. This role involves leading customer experience initiatives, fostering a customer-centric culture outstanding customer experiences. Responsibilities: • Develop and implement a customer experience strategy that to ensure a cohesive and consistent customer experience across all marketing channels (digital, social and drive continuous improvement in customer experience. • Develop and maintain metrics and KPIs to measure
Collaborate on developing e-commerce customer experience and operational plan to support business objectives Analyse data and performance of e-commerce customer experience to draw performance insights, identify gaps and orchestration & improvement Manage online customer experience optimising for sales and customer sentiment, standards based on industry accepted customer experience metrics Operational responsibilities: Understanding Analytical skills to quickly assess rifts in experience Uploading plans, CE's, PO's, invoices, vouchers
knowledgeable Head of Customer Experience to join our team. The Head of Customer Experience is responsible for designing touchpoint. This role involves leading customer experience initiatives, fostering a customer-centric culture outstanding customer experiences. Responsibilities: • Develop and implement a customer experience strategy that to ensure a cohesive and consistent customer experience across all marketing channels (digital, social and drive continuous improvement in customer experience. • Develop and maintain metrics and KPIs to measure
management, and ensuring an exceptional customer experience across all channels. As a member of the leadership consistent and compelling brand image Enhance customer experience by implementing innovative and customer-centric marketing strategy to ensure a seamless customer experience Lead multi-channel and campaign marketing efforts ideally an MBA Minimum of 10 years of marketing experience, with at least 5 years in a senior leadership strategically and make data-driven decisions Experience in managing budgets and optimizing marketing
of commercial leadership the OPEX (cost centres, profit centres, Advertising TT, allocated A&P) for 10 years OTC pharmaceutical and FMCG experience Proven experience as a Marketing Manager in the pharmaceutical
of commercial leadership the OPEX (cost centres, profit centres, Advertising TT, allocated A&P) for 10 years OTC pharmaceutical and FMCG experience Proven experience as a Marketing Manager in the pharmaceutical
Business Development or related field
Responsibi
submissions, league tables
requirement
closure support Key requirement 2-3 years working experience in the customer service or sales industry MS qualification Prior industry related platform experience will be advantageous Strong negotiation skills (telephone etiquette) and face to face measured by call recordings and client feedback Complete applications areas Customer satisfactions calls on survey after the customer experience executives are complete with