(including SLA negotiations and management) to meet customer needs. MUST BE AVAILABLE IMMEDIATELY Implement projects within the business. Customer Services: Interaction with customers to provide distribution solutions Controller's role: Customer (our Sales Force or Consumer): Analyse external customer's specific requirements closely with internal Departments and external customers in applying improvement plans. Collaborate closely delivery services. Close monitoring of the external customer's (salesforce) KPIs and taking actions in co-ordination
(including SLA negotiations and management) to meet customer needs. MUST BE AVAILABLE IMMEDIATELY Implement projects within the business. Customer Services: Interaction with customers to provide distribution solutions Controller's role: Customer (our Sales Force or Consumer): Analyse external customer's specific requirements closely with internal Departments and external customers in applying improvement plans. Collaborate closely delivery services. Close monitoring of the external customer's (salesforce) KPIs and taking actions in co-ordination
dispatching and receiving of customer tools from the reception area.
quality reports conform to the requirements of the customer • Evaluate and follow up on service levels • Liaise KPI's are of the correct criteria • Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints • Monitor and compile daily and monthly reports ensure the driver sign's for each POD • Ensure customer satisfaction both internally and externally • Quality, Health and Safety and KPI's • Ensure that customer KPI's are known, understood, measured, managed
quality reports conform to the requirements of the customer • Evaluate and follow up on service levels • Liaise KPI's are of the correct criteria • Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints • Monitor and compile daily and monthly reports ensure the driver sign's for each POD • Ensure customer satisfaction both internally and externally • Quality, Health and Safety and KPI's • Ensure that customer KPI's are known, understood, measured, managed
of vehicles to achieve delivery targets as per customer requirements.
Vehicle downtime is monitored
policy and customer requirements
Tyre management system
Effective customer relationship provided through personal interaction with the customer on an ongoing basis and timeous corrective action
verified by him and submitted on a weekly basis Customer care Provide exceptional client service and continuously continuously follow up Engage with current customers on a regualr basis to strengthen the relationship team Problem solving and analytical abilities Customer centric and service orientated Must be able to tracking of delivery vehicles Ensure all site and customer objectives are achieved. Neg.
verified by him and submitted on a weekly basis Customer care Provide exceptional client service and continuously continuously follow up Engage with current customers on a regualr basis to strengthen the relationship team Problem solving and analytical abilities Customer centric and service orientated Must be able to tracking of delivery vehicles Ensure all site and customer objectives are achieved. Neg.
Responding to customer queries and requests; Secure new business; Ensure that rates quoted are accepted
Responding to customer queries and requests; Secure new business; Ensure that rates quoted are accepted