(including SLA negotiations and management) to meet customer needs. MUST BE AVAILABLE IMMEDIATELY Implement projects within the business. Customer Services: Interaction with customers to provide distribution solutions Controller's role: Customer (our Sales Force or Consumer): Analyse external customer's specific requirements closely with internal Departments and external customers in applying improvement plans. Collaborate closely delivery services. Close monitoring of the external customer's (salesforce) KPIs and taking actions in co-ordination
(including SLA negotiations and management) to meet customer needs. MUST BE AVAILABLE IMMEDIATELY Implement projects within the business. Customer Services: Interaction with customers to provide distribution solutions Controller's role: Customer (our Sales Force or Consumer): Analyse external customer's specific requirements closely with internal Departments and external customers in applying improvement plans. Collaborate closely delivery services. Close monitoring of the external customer's (salesforce) KPIs and taking actions in co-ordination
quality reports conform to the requirements of the customer • Evaluate and follow up on service levels • Liaise KPI's are of the correct criteria • Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints • Monitor and compile daily and monthly reports ensure the driver sign's for each POD • Ensure customer satisfaction both internally and externally • Quality, Health and Safety and KPI's • Ensure that customer KPI's are known, understood, measured, managed
quality reports conform to the requirements of the customer • Evaluate and follow up on service levels • Liaise KPI's are of the correct criteria • Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints • Monitor and compile daily and monthly reports ensure the driver sign's for each POD • Ensure customer satisfaction both internally and externally • Quality, Health and Safety and KPI's • Ensure that customer KPI's are known, understood, measured, managed
of vehicles to achieve delivery targets as per customer requirements.
Vehicle downtime is monitored
policy and customer requirements
Tyre management system
Effective customer relationship provided through personal interaction with the customer on an ongoing basis and timeous corrective action
business development and ensure sustainability and customer satisfaction. Responsibilities • Strategically manage logistics, warehouse, transportation and customer services • Direct, optimize and coordinate full distribution channels and can cover direct demand from customers • Record daily deliveries and shipments to reconcile
business development and ensure sustainability and customer satisfaction. Responsibilities • Strategically manage logistics, warehouse, transportation and customer services • Direct, optimize and coordinate full distribution channels and can cover direct demand from customers • Record daily deliveries and shipments to reconcile
cancellations with appropriate e-mail follow-up to customer and relevant Trade Manager, where applicable. Display a high level of attention to detail. Good customer orientation Planning and Organisation skills
Eagerness to learn Reliable Energetic Excellent customer service skills Excellent English communication Eagerness to learn Reliable Energetic Excellent customer service skills Excellent English communication
cancellations with appropriate e-mail follow-up to customer and relevant Trade Manager, where applicable. Display a high level of attention to detail. Good customer orientation Planning and Organisation skills