Call Centre Agent, Randburg, Johannesburg. Company Name: DNR Assist. Job Type: Contract. DNR Assist is & call center, established in 2005. We Specialize in Top Quality call center services – Inbound and solutions, With a reliable call center analytics and reporting, workforce management, call accounting tools, and more. Answering Inbound calls, Handling customer complaints, Following up on customer calls, Updating Customer Collecting and reporting feedback, Training new onboard agents, Dispatching technician/driver according to the
international time zones. 1-year international call centre experience – required. R10 000 to R13 000 Plus
To ensure correct allocation of calls, follow-up on call closure as well as first time fix, and to close close the loop by providing feedback on customer call resolution satisfaction and ensure that customer service excellence. Address and assign all incoming calls to drive Service Level Agreements (SLA's) achievement customer satisfaction Plan and allocate STs to calls according to skills set and geographical location i.e. the call management system. Ensure that accuracy is maintained, and turnaround of calls logged. Monitor
of Position:
The Customer Service Agent is responsible to effectively assist customers with information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
experienced Contact Centre Trainers with experience in training staff in the international Call Centre (BPO) industry training staff in a call centre environment. Experience in a BPO outsource call centres servicing international Qualifications to jobsintellibpo.com Please put “ Contact Centre Trainer” in the Subject Line. Basic Salary: R30
We provide a variety of call centre, customer care, sales, claims, administration and office-based services uninterrupted support services. We are looking for a call centre Customer Care and QA Team Leaders to join and and leader a team of customer care agents and quality assessor for an international company. Duties: Monitor Daily / Weekly / Monthly Monitoring the Floor (Call Centre) Attend Daily / Weekly / Monthly meetings Pull Pull and Monitor Stats Listening to Agent Calls Daily Attend to emails Ensuring that your team adheres
deployed. Handle customer complaints and queries via inbound and outbound communication channels, promptly provide appropriate solutions. Answer inbound or outbound customer communications (phone calls, emails, and other channels) who want to cancel products or services through inbound or outbound communication channels. Grade 12 NQF5
deployed. Handle customer complaints and queries via inbound and outbound communication channels, promptly provide appropriate solutions. Answer inbound or outbound customer communications (phone calls, emails, and other channels) who want to cancel products or services through inbound or outbound communication channels. Grade 12 NQF5
adhere to strict deadlines. Experience in the call centre or retail industry is advantegeous.
adhere to strict deadlines. Experience in the call centre or retail industry is advantegeous.