support services. We are looking for experienced Contact Centre Trainers with experience in training staff Qualifications to jobsintellibpo.com Please put “ Contact Centre Trainer” in the Subject Line. Basic Salary:
our team at Intellibpo. As a leader in our contact center operations, you will play a vital role in driving Responsibilities: Lead and oversee daily operations of the contact center, ensuring adherence to service level agreements improvement, innovation and best practices within the contact center environment. Provide leadership and mentorship management and operations leadership within a contact center environment. Strong analytical skills with and performance management. Proficiency in contact center technologies and workforce management tools
assistance & call center, established in 2005. We Specialize in Top Quality call center services – Inbound and technologies solutions, With a reliable call center analytics and reporting, workforce management, 12. A minimum of 2 years’ experience in a call center environment. Language Proficiency: Ability to communicate
flexible manner. To proactively manage all customer contact and ensure that service levels are achieved. Key helpful and timely manner to all customers who contact the NCC via telephone; To provide customers with queries at the first point of contact; To update all records and contact history and ensure data accuracy
flexible manner. To proactively manage all customer contact and ensure that service levels are achieved. Key helpful and timely manner to all customers who contact the NCC via telephone; To provide customers with queries at the first point of contact; To update all records and contact history and ensure data accuracy
telephone(inbound and outbound), email and web-chat First contact resolutions of applicable quesries or transactions months) in Inbound / Outbound customer service contact centre role Ability to communicate in additional
telephone(inbound and outbound), email and web-chat First contact resolutions of applicable quesries or transactions months) in Inbound / Outbound customer service contact centre role Ability to communicate in additional
and enhance customer satisfaction through First Contact Resolution and effective Case Management to meet multi-skilled to enhance customer experience through First Contact Resolution Call handling quality, including taking Experience in a service and/or sales-oriented call/contact centre is a necessity. Thorough understanding of
ensuring a great customer experience with every contact. • Good oral and communication skills. Strong analytical over-achieving quotas and targets. Strong phone contact handling skills and active listening. Customer