Operations Manager Grabouw Area Jobs in South Africa
Customer service / support
- Contract
Contract Manager
Johannesburg
Annual cost to company package policies and procedures
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It Empowerment ConsultingJohannesburg
that customer Service Level Agreement's are met. Manage Support Technicians (STs) to drive customer service costs. Capture information on Astea i.e. the call management system. Ensure that accuracy is maintained, and teams of potential violations. Adhere to Quality Management System procedures. Conduct quality assurance (preferable) 1 – 2 years' experience in call management within the IT managed services industry Computer Literacy e-mail) A very good ability to use ASTEA work order management Ability to draw computerised reports Ability
Service Delivery Manager 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193
IntellibpoForest Town
R30 000.00 to R40 000.00 numerous different industries. Our company is owner-managed which ensures that we source only the highest quality Campaign Manager to join our team at Intellibpo. As a leader in our contact center operations, you will vital role in driving performance excellence, managing team leaders and the client, whilst ensuring service Key Responsibilities: Lead and oversee daily operations of the contact center, ensuring adherence to (SLAs) and operational metrics. Analyse performance data to identify trends, opportunities, and areas for improvement
Client Services Intern (fixed Term Contract: 12 Months) Stipend
Clientèle Life Assurance Company LimitedSouth Africa
facilitative and flexible manner. To proactively manage all customer contact and ensure that service levels levels are achieved. Key Responsibility Areas To respond in a friendly, supportive, helpful and timely capture data for analytical reporting; Ability to manage and take responsibility for own time, workload
Client Services Intern Morningside, Sandton
Clientèle Life Assurance Company LimitedSouth Africa
facilitative and flexible manner. To proactively manage all customer contact and ensure that service levels levels are achieved. Key Responsibility Areas To respond in a friendly, supportive, helpful and timely capture data for analytical reporting; Ability to manage and take responsibility for own time, workload
Client Liaison Kempton Park
Afritrek Logistics LtdKempton Park
meeting reports to manager or supervisor. Provide support and assistance to other management teams. Revise contractual referrals. Provide feedback to management on areas of improvements. Recommend implementation
Client Liaison
Afritrek Logistics LtdKempton Park
meeting reports to manager or supervisor. Provide support and assistance to other management teams. Revise contractual referrals. Provide feedback to management on areas of improvements. Recommend implementation
Team Leader Cape Town
Quest Staffing SolutionsCape Town Region
currently looking for CIC Team Leader to coordinate, manage and control the activities of the Inbound/Outbound Resolution and effective Case Management to meet organizational and operational objectives. Ensure that the and procedures in end-to-end processing, risk management and workflow and ensure the team's adherence interactions to reduce any potential risks. Continuously manage resource capacity to ensure workload balancing Expectations Manage people development initiatives and processes such as performance management, succession
Team Leader Sales Centurion
Quest Staffing SolutionsCenturion
R14000.00 Months Contract - Centurion. The purpose is to Manage the customer support team ensuring the development a high quality and efficient customer service operation that limits reputation damage and meets the needs meet the minimum requirements will be considered Manage , coordinate, and track the customer service team problem-solving skills. Good understanding of management practices and techniques. Excellent leadership diploma/Degree advantageous . 3 years relevant experience managing staff in customer support/ call centre environment
Qa Team Leader 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193
IntellibpoForest Town
R13000.00 to R15000.00 numerous different industries. Our company is owner-managed which ensures that we source only the highest quality to emails Ensuring that your team adheres to operational procedures Ensuring that targets set for your productivity in your team Be able to communicate Management Instructions and Discussions Ensuring that your infrastructure. Experience with telecom project management and familiarity with relevant tools and methodologies Leadership skills: · Proven ability to lead and manage a technical team. Excellent interpersonal and communication
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