Business Manager Customer Experience Jobs in South Africa
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Head Customer Experience
South Africa
responsible for shaping and executing the customer experience strategy, ensuring seamless interactions
service excellence, and acting as the voice of the customer in all decision-making processes.
business units.
share this job on whatsappExperience Analyst
Staff UnlimitedJohannesburg
Gather and analyse customer experience data with the goal to better understand customer needs, viewpoints viewpoints and experiences. Review and design operational processes, on-line documents and communication templates templates to achieve better customer outcomes. Provide insight on customer feedback from complaints, escalations enhance Treating Customer Experience model. Monthly reporting on Treating Customer Fairly Outcomes. Position Position requirements: Minimum 3 years customer experience in Life insurance industry Financial/Statistical
Group Customer Services Manager
G.u.d. HoldingsKempton Park
a seasoned customer service specialist with a knack for sales and supply chain management? Do you excel in leading teams to deliver exceptional customer experiences? If so, we want you to join our dynamic the Group Customer Services Manager, you'll be at the forefront of ensuring our customers' satisfaction provide superb customer service, lead and motivate the customer services team, manage incoming orders orders, and develop customer service improvement programs. You'll play a crucial role in setting and achieving
Customer Success Manager
FreerecruitCentral Johannesburg
simplifying US sales tax compliance for global businesses. They provide end-to-end solutions, from calculations compliance. You will oversee and optimize the customer success operations, driving efficiency and excellence teams to align operations with customer success initiatives and business objectives. Compliance Oversight: cross-functional teams to drive customer success initiatives and achieve business objectives. Process Improvement: Improvement: Handling Customer Success platforms, identifying opportunities to streamline operations, and
Customer Relations Manager
Boksburg
R15K to R25K analysing customer data
Customer Relations Manager Boksburg
Quality Connect StaffingBoksburg
R15K to R25K CTC, No Benefits years experience as a Cutomer relations Manager Internally. Collecting and analysing customer data Tracking activities Managing sales pipeline / opportunities for sales representatives Using CRM systems to manage relationships meet customers needs. Handling customer complaints Overseeing the interactions between customers and key key team members, such as Customer Service Representatives Delegating sales enquiries and ensuring enquiries new customers. Help coordinate sales exhibitions. Collaborating with sales, marketing, customer service
Customer Service Manager Isando NEW
Pollock & AssociatesSouth Africa
providing world-class customer service? We are seeking a skilled Customer Services Manager to oversee our clients' manufacturing sector. Reporting directly to the Line Manager for Sales and marketing, you'll drive excellence our overall success. Operational Call Centre experience is essential. Your responsibilities will include systems. Qualifications & Experience: Degree or Diploma in Business Management. Minimum 5 years of operational operational management experience in a Call Centre environment. Proficiency in MS Office Suite, SAP ERP
Customer Service Representative R200 800- R300 000pa Depending On Experience
Career Choice CcEdenvale
R200 800- R300 000pa depending on experience of the Customer Service Representative role is to create the highest level of customer experience for a a defined group of customers, to promote growth, profitability and customer performance targets. To follow-up follow-up customer orders, receive, process and reply to all types of customer requests - and questions follow up specified list of Premier customers or to serve Select customers on “first come – first served” basis, but also be able to help all the company's customers as required. Job Responsibilities: The incumbent
Client Experience Analyst Negotiable
Moving Heads PersonnelSandton
EXPERIENCE IN THE LIFE INSURANCE INDUSTRY IS ESSENTIAL Design and evaluate the client experience across improving their new business, servicing and claim journeys. Champion the customer experience aspects of the improve the desired client experience. Take ownership of customer experience monitoring and reporting of Gather and analyse customer experience data with the goal to better understand customer needs, viewpoints viewpoints and experiences. Review and design operational processes, on-line documents and communication templates
Customer Relations Manager R15k To R25k Ctc, No Benefits
Quality Connect StaffingBoksburg
R15K to R25K CTC, No Benefits years experience as a Cutomer relations Manager Internally. Collecting and analysing customer data Tracking activities Managing sales pipeline / opportunities for sales representatives Using CRM systems to manage relationships meet customers needs. Handling customer complaints Overseeing the interactions between customers and key key team members, such as Customer Service Representatives Delegating sales enquiries and ensuring enquiries new customers. Help coordinate sales exhibitions. Collaborating with sales, marketing, customer service
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