lead in the development and implementation of policies, procedures and standards within the department Plan and direct all aspects of the Contact Centre policies, operations and initiatives and ensure strategic focus, opportunities, key targets and relevant policies, legislative and regulatory environments. 2.4 disciplinary issues and take appropriate actions per SANBS Policy. 3.4 Ensure regular two-way communication with such as strategy, values, team building, SOPs, policy changes, etc. to ensure understanding. 3.5 Monitor
lead in the development and implementation of policies, procedures and standards within the department Plan and direct all aspects of the Contact Centre policies, operations and initiatives and ensure strategic focus, opportunities, key targets and relevant policies, legislative and regulatory environments. 2.4 disciplinary issues and take appropriate actions per SANBS Policy. 3.4 Ensure regular two-way communication with such as strategy, values, team building, SOPs, policy changes, etc. to ensure understanding. 3.5 Monitor
Quality and Risk Objectives 3.1. Ensure that all policies, documentation and SOPs are read, understood and reporting of expired units. 3.3. Ensure that all policies, documents and relevant SOP's are read and understood
Quality and Risk Objectives 3.1. Ensure that all policies, documentation and SOPs are read, understood and reporting of expired units. 3.3. Ensure that all policies, documents and relevant SOP's are read and understood