taking corrective action where necessary. Ensure staff understands and comply with all call centre objectives reports (analyse, identify trends and propose solution National Senior Certificate/Grade 12 Relevant
Communication Relationship Building Training Development Staff Retention Ability to build and manage relationships Management Skills Presentation Skills Agility Solutions oriented Behavioral Competencies: Communication
strategy and implementation for alternative funding solutions (including fintech) Ensure adherence to internal grant and concessional loan funding; Innovative solution-orientated application of project structuring anticipating client needs and responding with innovative solutions to clients emerging needs. Identifying and closing timeframes; A The role requires a dedicated, committed solution-oriented and innovative resource with expertise expertise and experience in designing financial solutions, managing funds, assessing and evaluating propositions
Provide technical leadership, training and support to staff• Conduct hand-over at shift rotation.• Monitor and
messaging to specific target audiences (e.g. customers, staff, etc.) Banking/ Telecommunication industry experience
Provide technical leadership, training and support to staff. Conduct hand-over at shift rotation. Monitor and