Reference: JHB000541-EM-1 Service Management Change Enablement Specialist to Support migration/transformation migration/transformation of existing IT Service Management processes and services from one platform to ServiceNow platform qualification 6 years working experience in IT Service management Strong technical knowledge in ITSM tools administering, and supporting large enterprise IT Service Management (ITSM) platforms and solutions like maintaining and continuous improvement of IT Service Management processes and practices. Extensive ServiceNow
experience Experience in developing solutions on public cloud platforms such as Microsoft Azure and AWS experience in developing backend applications and services Architecture and Interface Design Fit for business Postgres, Influx Duties: Running business critical services in cloud environments in accordance with the agreed with the defined Service Level Agreements Work in a team environment to improve services throughout the
documents in Confluence. Standby, shift work and public holiday work required from time to time. Support
objects Preparing User manuals and conducting training to business process owners Go-live preparation responsibility for closing the same within defined SLA's (Service Level Agreements) Responsible for troubleshooting
advantageous 8 years working experience in IT Service Management Over 5 years working ServiceNow development Duties: Develop your own analytics and reports on Service Now platform Align with stakeholders to deliver deliver them their desired reports Use your Service Now experience to exercise governance on the reporting
tool. Ability and willingness to coach and give training to users when required. Excellent written, verbal
design of VPC architectures and security of AWS services. Requirements: Work experience, diploma / degree scalable, distributed systems Security of AWS services, securing design of VPC architectures Databases/SQL
providers (Microsoft Azure, Amazon Web Services, Google Cloud Services) Experience with Scripting (Powershell
providers (Microsoft Azure, Amazon Web Services, Google Cloud Services) Experience with Scripting (Powershell
(POSTGRES, SQL) JAVA (beneficial and optional) Micro Service Development Freestanding Component Development