their full potential. About the Role: The Service Delivery Manager will be responsible for leading transitions
Managed Service Provider (MSP) environments. Requirements: Demonstrated ability to independently manage multiple
Management, Problem Management, Change Management, Service Management); Process Specific Skills: Ability to interface
of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company potential breach of service level or risk where possible mitigating breach and managing to resolution; Provide passion to deliver excellent service with service level management and experience; Previous people management
internally with Solutions Architects, Services Business Development Managers, and professional services resources;
across all aspects. Coordinate with Customer Services to manage returns, replacement devices, and resolve orders within agreed Service Level Agreements (SLAs) with precision and timeliness. Manage customer purchase
across all aspects; Coordinate with Customer Services to manage returns, replacement devices, and resolve orders within agreed Service Level Agreements (SLAs) with precision and timeliness; Manage customer purchase
investments in Solutions Architects, Services Business Development Managers, and professional services resources;
ensuring excellent customer service. Responsibilities: Prepare and manage quotations and sales orders
ensuring excellent customer service. Responsibilities: Prepare and manage quotations and sales orders