understanding of hardware breakfix processes. Service Level Agreements play an important part for this role be able to use Microsoft Office Proficient data entry skills Proficient in English 2 years' experience incidents and requests in order to achieve Service Level Agreements. Effective verbal and written communication incident is reassigned to other functional levels such as 2nd Level, Field Service Engineers etc. Ensure that and update incidents via the activity history entries Responsible for escalation for P1 incidents via
managing accounting software, making journal entries, and assisting with finance-related activities and practices
manufacturing metho Qualifications and Experience: NQF Level 6 Tertiary qualification in Draughting Minimum 2
inform customers of promotions. Provide a high level of customer experience by answering customer questions
concerns promptly and effectively to maintain high levels of customer satisfaction. Collaborate with internal