Key Responsibilities
They’ll provide answers to questions and offer customer support. The goal, overall, is to build both the engagement
service, ensuring customer satisfaction, and offering timely and accurate support. The agent will need to handle customer inquiries and complaints Customer Support experience Computer Literacy and proficiency
Science At least 2 years of experience in a customer support role Knowledge or experience in dealing with
take a lead role for a product/component in customer support. Must have multiple years and industries of
platforms. Experience in community engagement, customer support, or public relations is a plus. Ability to
based on client needs. Previous experience in customer support or customer success roles. Familiarity with
supporting our valued external customer base. Remote IT Telephone Support for customers Remote assistance
contracts
plays a crucial role in maintaining customer satisfaction and supporting the overall sales strategy of the relationships with customers, ensuring high levels of satisfaction.
Sales Support: