customer experience data with the goal to better understand customer needs, viewpoints and experiences. Review templates to achieve better customer outcomes. Provide insight on customer feedback from complaints, escalations improvements. Maintain and enhance Treating Customer Experience model. Monthly reporting on Treating Customer Position requirements: Minimum 3 years customer experience in Life insurance industry Financial/Statistical qualification Previous experience in working with client and/or intermediary service providers.
Johannesburg North is looking for a Team Leader & Training Coordinator to join their team Minimum Education: nurse) Minimum Experience: 3 to 5 years (previous pre-authorisation, case management experience in a managed interviews during recruitment Responsible for the training of all new staff recruits in the areas of clinical pre-authorisation and specialised case management Providing detailed training feedback post probation Responsible for for identifying and meeting training needs of existing staff Responsible for identifying and updating
Head of Training (Pharmaceutical) Industry: Pharmaceutical Location: Parktown Johannesburg Equity Requirement: Head of Training will spearhead the development and implementation of a comprehensive training academy role involves curriculum development, overseeing training delivery, measuring effectiveness, and ensuring Leadership Curriculum Development and Implementation Training Delivery and Facilitation Evaluation and Improvement field (Master's preferred). Proven experience in a senior training role, preferably within the pharmaceutical
is currently looking for a Head of Training to join their training academy based in Johannesburg Strategic for the training academy in alignment with company objectives. Lead and develop the training team, fostering department heads and stakeholders to identify training needs and ensure the curriculum meets current the development of a comprehensive, multi-tiered training curriculum focusing on sales excellence, marketing efficiencies, and leadership development. Ensure the training content is relevant, up-to-date, and tailored
Seeking a skilled Draughtsman with experience in Autodesk Inventor software. You will be responsible technical drawings and plans in accordance with provided engineering specifications. Utilize Autodesk Inventor best practices. 3-5 years of relevant experience. Proven experience as a Draughtsman, focusing on mechanical
the Security Services Department for a Client Experience Manager reporting to the Security Services Executive accountability for overall service delivery and customer experience. Build strong customer relationships and with of high standard and foster positive customer experience. Define operational processes in line with developed strategies to support meeting a positive customer experience outcome. Ensure such operations aligns to OneX procedures. Continuously review training requirements and facilitate further training identified for allocated
the Security Services Department for a Client Experience Manager reporting to the Security Services Executive accountability for overall service delivery and customer experience. Build strong customer relationships and with of high standard and foster positive customer experience. Define operational processes in line with developed strategies to support meeting a positive customer experience outcome. Ensure such operations aligns to OneX procedures. Continuously review training requirements and facilitate further training identified for allocated
the Job To play a key role in shaping the user experience of our digital products and services tailored completed. Minimum Experience: Minimum 2 years experience in user interface and user experience design Critical
the Job To play a key role in shaping the user experience of our digital products and services tailored completed. Minimum Experience: Minimum 2 years experience in user interface and user experience design Critical
EXPERIENCE IN THE LIFE INSURANCE INDUSTRY IS ESSENTIAL Design and evaluate the client experience across servicing and claim journeys. Champion the customer experience aspects of the design process with thought leadership improve the desired client experience. Take ownership of customer experience monitoring and reporting of customer experience data with the goal to better understand customer needs, viewpoints and experiences. Review templates to achieve better customer outcomes. Provide insight on customer feedback from complaints, escalations