our team at Intellibpo. As a leader in our contact center operations, you will play a vital role in driving Responsibilities: Lead and oversee daily operations of the contact center, ensuring adherence to service level agreements improvement, innovation and best practices within the contact center environment. Provide leadership and mentorship management and operations leadership within a contact center environment. Strong analytical skills with and performance management. Proficiency in contact center technologies and workforce management tools
solutions can be utilized such as Nedbank satellite offices or Nedbank Branches in emergency situations)
service-focused. Possess a genuine interest in sales, contact center, and customer service. The basic salary starts
Possess a genuine interest in administration, contact center, and customer service. The basic salary starts
background – must be from one of the Big 4 – Absa, Nedbank, FNB, Standard (or Capitec Bank) 3 years external
to delivery Interaction with ops personnel, contact center personnel, client and other 3PLs. Data analysis
to delivery Interaction with ops personnel, contact center personnel, client and other 3PLs. Data analysis
with refund queries Verifying refund queries from Nedbank Providing additional information for refund payments