for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident Coordinator and coordinate incidents and requests from initiation to completion. The Call or Incident Coordinator is Desk Agent is responsible for the management of incidents and requests in order to achieve Service Level of all incidents that are specifically logged and therefore, are required to manage the incident during the incident lifecycle Act as the single point of contact (SPOC) for the user even if the incident is
call receipt of IT incidents related to production issues Pre-qualify IT-incidents and classify additional additional relationships Fix incidents in IT systems in accordance with User manuals Monitor IT system error process accordingly Provide guidance throughout the Incident management processes Initiate the IT escalation
relevant departments when required, to get requests/ incidents resolved on time. Meeting objective and taking Management. Incident Management: Full Application Administration. Data Management. Incident Templates. Service Level Management: Service level management Incident Management. Service level management Change Management
tasks and responsibilities
reference number for every incident logged. Responsible for the Hand-over all incidents to the next shift for Processes and Procedures Log all service requests and incidents received within 15 minutes Provide a professional
Operations (DevOps) based on a standby roster - Incident Management (IM), Change Management (CM), Problem reliability in the supported environment - Handling of incidents and changes in accordance with the defined Service
Operations (DevOps) based on a standby roster - Incident Management (IM), Change Management (CM), Problem reliability in the supported environment - Handling of incidents and changes in accordance with the defined Service
Operations (DevOps) based on a standby roster
- Incident Management (IM), Change Management (CM), Problem
the supported environment
- Handling of incidents and changes in accordance with the defined Service
decision-making information by collecting, analysing, investigating, and reporting financial data. Please note that
the vehicle related costs through reduction in incidents, costs and the optimisation of resource deployment