customer interactions by monitoring and auditing calls, emails, and chats, conducting root cause analysis Participate in calibration sessions and build a call library; Conduct audits and onboarding for new hires; Word, PowerPoint, Outlook); At least 3 years of call center experience, with a minimum of 2 years in a quality and ability to operate with minimal supervision; Multi-tasking abilities. Salary : R27 000 CTC per month
reservations systems & handle outbound voice calls, written correspondence & other multimedia channels service levels. • Demanding and time-sensitive call center environment
reservations systems & handle outbound voice calls, written correspondence & other multimedia channels service levels. • Demanding and time-sensitive call center environment
reservations systems & handle outbound voice calls, written correspondence & other
multimedia
levels.
• Demanding and time-sensitive call center environment
buildings, hospitals, data centers, educational facilities, etc. Interfacing with multi-disciplinary engineering
offices, retail, hospitals, hotels, multi-storey residential, data centers, and warehouses Fire risk analysis
evaluating data, defining target audiences, crafting multi-channel initiatives, engaging with stakeholders characteristics and behaviors. · Craft and implement paid multi-channel initiatives to surpass campaign objectives
the practices with Patient Management. You will call on Old Age Homes, Retirement Villages, Doctors practices sales experience will be beneficial or experience calling on Retirement Villages, Old Age Homes etc Must
Passion for Excellence World-class service People-centered Respect Integrity and Ethics Accountability While
Record phone call and meeting data. You'll need to keep our CRM up to date with your call results to assist