To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data to internal procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
those best suited to their needs. Make telephone calls, in-person visits, and presentations to existing Performance Areas Calling on existing customer base Obtaining new business Call on Office Buyers Calling on Site sorting out problems on invoices Delivery and collection of equipment Creation of turnover and generation Facilitation and collection of completed Credit Application Forms Assistance with Debtors Collections Obtaining 12 3- 5 years technical sales experience Cold Calling experience Be willing to learn and adapt to change
those best suited to their needs. Make telephone calls, in-person visits, and presentations to existing Performance Areas Calling on existing customer base Obtaining new business Call on Office Buyers Calling on Site sorting out problems on invoices Delivery and collection of equipment Creation of turnover and generation Facilitation and collection of completed Credit Application Forms Assistance with Debtors Collections Obtaining 12 3- 5 years technical sales experience Cold Calling experience Be willing to learn and adapt to change
Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the
Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the
and communication Strategic and Operational Call Centre Control and reporting Budgeting, expense management
and communication Strategic and Operational Call Centre Control and reporting Budgeting, expense management
feedback, special developments, or information collected during field activity to the Sales Manager Attend back orders. Submit weekly call sheets to the sales manager as well as call planners for the week ahead
feedback, special developments, or information collected during field activity to the Sales Manager Attend back orders. Submit weekly call sheets to the sales manager as well as call planners for the week ahead
company's receiving and transferring telephone calls, announcing callers, taking brief messages and passing for collection and delivery. Provide general information and manage internal and external calls. Receive outgoing courier and keep documents/parcels for collection and delivery. Order front office supplies and provided to stakeholders, as requested. Direct any calls to the relevant divisions and relay messages to