inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action months call centre experience JOB DESCRIPTION Role primarily involves managing inbound calls from end responsibilities include receiving/making outbound calls, taking action on incoming queries, making required transactions QUALIFICATIONS Grade 12 / Matric 6 months call centre experience
inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action months call centre experience JOB DESCRIPTION Role primarily involves managing inbound calls from end responsibilities include receiving/making outbound calls, taking action on incoming queries, making required transactions QUALIFICATIONS Grade 12 / Matric 6 months call centre experience
systems. Availability : Ability to respond to after-hours calls as needed, ensuring our clients receive support required. Working Hours: Monday to Friday, 8:00 am to 5:00 pm, with flexibility for after-hours support. Market
the service call for a region. Prepare customer quotes. Customer Feedback regarding call outs Scheduling Scheduling call outs with in-house technicians and sub-contractors Logging and managing tickets on in-house month-end deadlines Stand-by 2 weeks per month- after hours and over weekend/public holidays General Admin professional articulation when answering customer calls. Must be able to work in a team Must be willing
the service call for a region. Prepare customer quotes. Customer Feedback regarding call outs Scheduling Scheduling call outs with in-house technicians and sub-contractors Logging and managing tickets on in-house month-end deadlines Stand-by 2 weeks per month- after hours and over weekend/public holidays General Admin professional articulation when answering customer calls. Must be able to work in a team Must be willing
absenteeism and any form of leave
Monthly Man-hours Report
Timesheet Coordination
Reconciliation
cashier services
Multi skilled to provide Call Centre services
Direct station and communication
system faults to maintenance
department/Call Centre
It should be noted that for operational
Duties:
Call clients to understand their insurance needs and financial goals.
Required:
Minimum of 2 years Call Centre sales experience.
Matric (Grade 12) Essential
Share on-call duties with lab personnel to respond to equipment alarms in a timely manner after normal normal work hours (off-hours). Attend and participate in appropriate laboratory meetings. Contribute to the
Share on-call duties with lab personnel to respond to equipment alarms in a timely manner after normal normal work hours (off-hours). Attend and participate in appropriate laboratory meetings. Contribute to the
to travel.