end-user devices (printing, laptops, desktops, managed service desk, boardroom equipment, Microsoft Services
end-user devices (printing, laptops, desktops, managed service desk, boardroom equipment, Microsoft Services
RELATIONSHIPS: Internal: Customer success managers Service desk Technical delivery teams, managers and senior
of all calls and job cards · Managing own customer service support desk The post Customer Service Representatives
through the service desk Manage incidents, problems and changes through CRM (service desk tool) Provide hands
incidents recorded in Ticket Management System. Monitoring and delivering Service Desk outputs. Incident Management
Client Experience Key Results : Manage MTT Response for the Service desk to 90% and higher of ESD MTTr